Returns & Complaints

PROBLEMS WITH YOUR PURCHASE

If you are not happy with your purchase for any reason then please inform us via email to support@cherrycarp.com within 2 days so we may investigate the issues. If in the event the goods need to be returned to us then please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted

If goods have been damaged then please inform us as soon as possible, and note the damage when signing for the delivery, before returning the goods to us and we will exchange or offer a refund. We reserve the right to inspect the goods before applying a customer solution.

Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

No complaints will be answered, debated or left visible in a public forum and any complaints posted publicly will be removed instantly. All complaints will be dealt with via e-mail to the below address only.

If you have questions about complaints, please contact us at support@cherrycarp.com.